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Refund policy

🔁 GRB Fencing Returns Policy
Last updated: July 2025

Introduction

We hope you are happy with your purchase from GRB Fencing. If you are not completely satisfied, you may return most items within 14 calendar days of receiving your order. This Returns Policy explains how returns, refunds, and cancellations are handled. By placing an order with us, you agree to these terms.

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order from the moment it is placed until 14 days after receipt of your goods. To cancel, please contact us within this period. If you wish to cancel after the goods have been dispatched, you must follow our return procedure below.

Return Eligibility

To be eligible for a return, items must:

  • Be unused and in the same condition as received

  • Be in the original packaging with all tags attached

  • Include all original accessories and documentation

Non-returnable items:

  • Gift cards

  • Perishable goods

  • Personalised or custom-made items (unless faulty or damaged)

  • Items marked as final sale

Please note:
 Custom or bespoke orders (e.g., custom gates) are non-returnable unless faulty or damaged on delivery.

How to Return an Item

To initiate a return, contact our Customer Service team at:

Please provide:

  • Your order number

  • Details of the item(s) you wish to return

  • Reason for return

We will provide you with return instructions and the address. Returns must be sent back within 14 days of your notification.

Return Shipping Costs

You are responsible for return shipping costs unless the return is due to a fault or error on our part.
 We strongly recommend using a trackable and insured shipping method as we cannot guarantee receipt of untracked parcels.

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please notify us within 48 hours of delivery with photographic evidence. We will arrange for:

  • A replacement, or
    A full refund including reasonable return shipping costs.

Inspection, Handling Fees, and Refunds

Once your return is received and inspected, we will notify you by email of approval or rejection.

  • Approved refunds will be processed within 14 working days to your original payment method.

  • Shipping costs from the original order are non-refundable, except where the return is due to our error.

  • We reserve the right to refuse refunds if the item has become damaged or faulty after delivery due to misuse, accident, or improper handling.

  • A handling fee of 25% of the item's value will be deducted from all refunds for returned items that are not faulty or damaged on arrival.

  • If items are returned damaged, used, or unsuitable for resale, we reserve the right to refuse a refund or deduct up to 50% of the item's value as a restocking fee.

Exchanges

We do not offer direct exchanges. To exchange an item, please return the original product for a refund and place a new order for the replacement item.

Failed or Missed Deliveries and Returns Collection

If a delivery attempt fails, couriers usually leave instructions for collection or rearranging delivery. Please contact us if you experience issues.
 Returns collection can be arranged on request; please contact us for details and potential charges.

Special Orders and Bespoke Items

Special order products made to your specification are non-returnable unless found to be faulty or damaged on delivery. In such cases, we will replace the goods free of charge.

Changes to This Policy

We reserve the right to update this Returns Policy at any time. The latest version will always be available on our website, with the "Last updated" date revised accordingly.

Contact Us

If you have any questions or concerns regarding returns, please contact: