📦 GRB Fencing Shipping Policy

Last updated: July 2025

1. Introduction

This Shipping Policy applies to all orders placed through our website, https://grbfencing.co.uk/ (“Our Site”). By placing an order, you agree to the terms set out below. Please read them carefully and contact us if you have any questions.

2. Processing Times

We aim to process and dispatch all orders within 1–3 business days (excluding weekends and holidays) after receiving payment confirmation. During peak periods, such as spring and summer, processing may take longer. We will keep you informed of any expected delays.

3. Delivery Locations

We currently deliver to:
United Kingdom (including England, Scotland, Wales, and Northern Ireland)

For more details on our delivery areas, please see our Delivery Map page.
Please contact us for delivery options outside the UK.

4. Delivery Methods and Estimated Timescales

*Please note all delivery times are estimates and not guaranteed. Lead times for bespoke orders may vary depending on specifications and materials.

5. Shipping Costs

Shipping charges are calculated based on the size, weight, and destination of your order and will be displayed at checkout. We may offer free delivery promotions from time to time — please check our website or contact us for current offers.

6. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (where applicable), so you can monitor your delivery status.

7. Collection from Our Yard

If you prefer, you are welcome to collect your order directly from our yard in Harefield. This option is free of charge and allows you to pick up your items at a convenient time.

Please contact us in advance to arrange your collection and confirm your order is ready. Our team will provide you with directions and any necessary instructions.

Address:
GRB Fencing Ltd
Harefield Grove Farm
Rickmansworth Road
Harefield
UB9 6JY

8. Delivery Instructions and Installation

Please ensure someone is available at the delivery address to receive your order.

For orders including installation services, delivery will be coordinated directly with you to agree a suitable date and time.

9. Delivery Issues

In the unlikely event your order is delayed, lost, or arrives damaged, please contact us within 48 hours of the expected delivery date at:

Email: sales@grbfencing.co.uk
Phone: 0208 945 7121
WhatsApp: 02089457121

We will work with the courier to resolve the issue promptly.

10. Customs, Duties, and Taxes (International Orders)

For international orders (where applicable), customs duties or taxes may apply. These are the responsibility of the recipient, and we are not liable for any delays caused by customs clearance.

11. Failed or Missed Deliveries

If a delivery attempt is unsuccessful, the courier will usually leave a card with instructions on how to rearrange delivery or collect from a local depot. Please contact us if you experience any issues.

12. Damaged or Missing Items

Please inspect your order immediately upon delivery. If you find any items damaged or missing, notify us within 48 hours so we can take swift action.

13. Returns and Exchanges

For information about returns and exchanges, please see our Returns Policy

14. Changes to This Policy

We may update this Shipping Policy periodically. Any changes will be posted on our website, and the "Last updated" date will be revised accordingly.